๐Ÿ”„ RETURNS & EXCHANGES

Not satisfied with your gear? Our balanced return policy protects both gamers and our business!

๐Ÿ“… 10 DAYS Return Window
๐Ÿ”ง DEFECTS COVERED Free Returns
๐Ÿ’ฐ FAIR REFUNDS Clear Process

โšก QUICK ACTIONS

๐Ÿ”„

START A RETURN

Begin your return process with our streamlined online form

๐Ÿ”

EXCHANGE ITEM

Swap for different size, color, or model (conditions apply)

๐Ÿ“ฆ

TRACK RETURN

Check the status of your return shipment

๐Ÿ“‹ RETURN POLICY DETAILS

โฐ Time Limits

Standard Returns: 14 days from delivery date (must be initiated within this period)
Defective Items: 14 days from delivery date (free return shipping included)
Pre-Orders: 14 days from release/delivery date
Returns must be initiated AND shipped back within the 14-day window. No exceptions for late shipments.

โœ… Eligible Items

  • ๐ŸŽฎ Gaming accessories in original condition (unopened preferred)
  • ๐Ÿ‘• Apparel with tags attached, unworn, and unwashed
  • โ˜• Mugs and drinkware (unused, original packaging)
  • ๐ŸŽ’ Bags and backpacks (clean, unused, no odors)
  • ๐Ÿ–ฑ๏ธ Peripherals in working condition with all accessories
All items must be in original packaging. Missing accessories will result in partial refunds.

โŒ Non-Returnable Items

  • ๐ŸŽง Headphones/earbuds (hygiene policy - no exceptions)
  • ๐Ÿ”ง Customized or personalized items
  • ๐Ÿ’ฟ Digital downloads, gift cards, or software licenses
  • ๐Ÿงผ Items damaged by misuse or normal wear
  • โฐ Items returned after 14-day window
  • ๐Ÿ“ฑ Electronic items showing signs of liquid damage
Hygiene-sensitive items cannot be returned for health and safety reasons.

๐Ÿ’ฐ Refund & Fee Information

Processing Time: 5-7 business days after inspection
Refund Method: Original payment method only
Restocking Fee: 15% for non-defective returns
Return Shipping: FREE for defects, customer pays otherwise
Original Shipping: Non-refundable (except for our errors)
Items not in original condition may receive partial refunds at our discretion.

๐Ÿ†˜ Need Help?

Questions about returns? Contact our support team!

๐Ÿ’ก Return Tips

  • Keep original packaging and receipts
  • Include all accessories and manuals
  • Clean items before returning
  • Take photos for your records
  • Ship within 14 days of delivery
  • Use tracking for return shipments

โš ๏ธ Important Notes

  • Restocking fees apply to most returns
  • Customer pays return shipping (unless defective)
  • Partial refunds for incomplete items
  • No returns on hygiene-sensitive products

๐Ÿ”„ HOW TO RETURN

Follow these steps for a smooth return process!

1

๐Ÿ“ Request Return

Fill out our online form within 14 days of delivery. Include order details and reason.

2

๐Ÿ“ง Get Instructions

We'll email return instructions. Defective items get free shipping labels.

โœ… Response within 24 hours
3

๐Ÿ“ฆ Pack & Ship

Pack securely with original packaging. Ship within 14 days using provided label or your own.

๐Ÿ“ Include tracking number
4

๐Ÿ’ฐ Get Refund

After inspection, refund is processed minus applicable fees.

โšก 5-7 business days

๐Ÿ” EXCHANGES

Exchange vs Return Policy

๐Ÿ” Choose Exchange When:

  • Wrong size ordered (same item)
  • Defective item (same model replacement)
  • Color preference (same price point)
Exchanges avoid restocking fees for same-value items!

๐Ÿ”„ Choose Return When:

  • Don't want the item anymore
  • Need full refund (minus fees)
  • Want different product category
  • Item doesn't meet expectations
Returns incur 15% restocking fee (unless defective).

Exchange Options

๐Ÿ”„

Direct Exchange

Same item, different size/color. No restocking fee.

โšก 7-10 business days
โฌ†๏ธ

Upgrade Exchange

Higher-value item. Pay difference + shipping.

๐Ÿ’ฐ Price difference + fees
โฌ‡๏ธ

Downgrade Exchange

Lower-value item. Difference refunded minus 15% fee.

๐Ÿ’ธ Partial refund