๐ RETURNS & EXCHANGES
Not satisfied with your gear? Our balanced return policy protects both gamers and our business!
โก QUICK ACTIONS
START A RETURN
Begin your return process with our streamlined online form
EXCHANGE ITEM
Swap for different size, color, or model (conditions apply)
TRACK RETURN
Check the status of your return shipment
๐ RETURN POLICY DETAILS
โฐ Time Limits
โ Eligible Items
- ๐ฎ Gaming accessories in original condition (unopened preferred)
- ๐ Apparel with tags attached, unworn, and unwashed
- โ Mugs and drinkware (unused, original packaging)
- ๐ Bags and backpacks (clean, unused, no odors)
- ๐ฑ๏ธ Peripherals in working condition with all accessories
โ Non-Returnable Items
- ๐ง Headphones/earbuds (hygiene policy - no exceptions)
- ๐ง Customized or personalized items
- ๐ฟ Digital downloads, gift cards, or software licenses
- ๐งผ Items damaged by misuse or normal wear
- โฐ Items returned after 14-day window
- ๐ฑ Electronic items showing signs of liquid damage
๐ฐ Refund & Fee Information
๐ HOW TO RETURN
Follow these steps for a smooth return process!
๐ Request Return
Fill out our online form within 14 days of delivery. Include order details and reason.
๐ง Get Instructions
We'll email return instructions. Defective items get free shipping labels.
๐ฆ Pack & Ship
Pack securely with original packaging. Ship within 14 days using provided label or your own.
๐ฐ Get Refund
After inspection, refund is processed minus applicable fees.
๐ EXCHANGES
Exchange vs Return Policy
๐ Choose Exchange When:
- Wrong size ordered (same item)
- Defective item (same model replacement)
- Color preference (same price point)
๐ Choose Return When:
- Don't want the item anymore
- Need full refund (minus fees)
- Want different product category
- Item doesn't meet expectations
Exchange Options
Direct Exchange
Same item, different size/color. No restocking fee.
Upgrade Exchange
Higher-value item. Pay difference + shipping.
Downgrade Exchange
Lower-value item. Difference refunded minus 15% fee.